1. Do you offer free delivery?
Yes! Standard UK delivery is free on most footstools, pouffes, and ottomans. For express or international shipping, additional charges may apply.
2. How long does delivery take?
Standard UK delivery typically takes 3–5 working days. Once your order is shipped, you’ll receive a confirmation email with tracking information.
3. Can I track my order?
Absolutely. After your order is dispatched, you’ll receive a tracking number so you can monitor your parcel’s progress online.
4. Can I return a product if I change my mind?
Yes! You can return any item within 14 days for a full refund or exchange, provided it’s unused and in its original packaging. See our Returns & Refunds page for full details.
5. What if my item arrives damaged or defective?
If your product arrives damaged, please contact our customer service team immediately. We will arrange a replacement or a full refund as quickly as possible.
6. Are your footstools and pouffes suitable for heavy use?
Yes. All our products are made with high-quality materials designed for everyday use. Check individual product pages for specific weight limits and care instructions.
7. Do your products come assembled?
Most of our footstools, pouffes, and ottomans come ready to use. If assembly is required, instructions and necessary tools will be included in the package.
8. Can I get a replacement if I lose parts or accessories?
Yes. Contact our customer service team with your order details, and we’ll provide any missing parts or accessories if available.
9. Do you ship outside the UK?
Currently, we primarily deliver within the UK. For international shipping inquiries, please contact us, and we’ll provide options and costs.
10. What materials are your footstools made from?
We offer a variety of materials including velvet, fabric, leather, faux leather, and wood. Each product page lists the specific materials used so you know exactly what you’re buying.
11. How do I care for my footstool or pouffe?
Care instructions vary by material. For general guidance:
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Fabric: vacuum regularly and spot clean stains immediately.
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Leather: wipe with a soft, damp cloth and condition occasionally.
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Wooden legs: dust and polish to maintain finish.
See individual product pages for full care instructions.
12. Can footstools be used for seating?
Yes, most of our footstools and pouffes are sturdy enough to be used as additional seating for guests or children. Check the product page for weight limits.
13. Can I use a storage ottoman to store bedding or toys?
Absolutely! Our storage ottomans are versatile and ideal for storing blankets, toys, books, or other household items, helping to keep your home neat and organised.
14. Do you offer customisation options?
Currently, we do not offer custom colours or fabrics, but we regularly update our collection with new styles, colours, and designs to suit different tastes.
15. Are your products eco-friendly?
We are mindful of sustainability. Many of our products are made with responsibly sourced materials and minimal packaging to reduce waste.
16. Can I combine multiple items in one order for delivery?
Yes! Multiple items purchased in a single order will usually be shipped together, unless items are coming from different warehouses.
17. What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, and Apple Pay.
18. Is it safe to shop on your website?
Yes. Our website uses secure SSL encryption, and your personal and payment information is protected.
19. Can I cancel my order?
Orders can be cancelled before dispatch. Please contact our customer service team as soon as possible if you need to cancel your order.
20. Do you offer gift wrapping or special packaging?
Currently, we do not offer gift wrapping. However, all items are carefully packaged to arrive securely and in perfect condition.